At Yalla Falastin, we stand behind the quality of our products and want you to be fully satisfied with your purchase. While we do not offer refunds, we are happy to provide replacements in cases of damage to olive oil bottles or quality issues with apparel.

Olive Oil - Damaged Upon Delivery

If a bottle of olive oil is received damaged/broken or significant leakage, we will gladly send you a replacement. To qualify:

• Notify us within 2 days of delivery of your order.
• Send us a clear photo of the damaged bottle and packaging to customerservice@yallafala.com.
• Once approved, we will ship or deliver a replacement at no additional cost.

Apparel - Damaged or Quality Issues

If your item arrives misprinted, defective, or damaged, we will replace it. To request a replacement:

• Email us within 5 days of delivery of your order to customerservice@yallafala.com.
• Include a photo showing the issue.
• If the return is approved, we will send a replacement at no additional cost after the damaged item is received back. Return instructions will be sent via email.

Apparel - Size Exchanges

We understand that sizing can be tricky! If you need a different size, we offer a one time exchange under these conditions:

• Email us within 5 days of delivery of your order to customerservice@yallafala.com to request an exchange.
• The item must be returned unworn, unwashed, and in its original condition.
• You must ship the item back at your own cost to the return address provided in the email if your exchange is approved.
• Once received and inspected, we will send the new size as requested at no additional shipping cost.

For any inquiries, reach out to us at customerservice@yallafala.com. Thank you for supporting Yalla Falastin!